1. How can I make a reservation?
Our online booking platform gives you access to make a reservation and pay at any zenith bank nationwide. (Other payment platforms yet to commence).
Alternatively, you can make a reservation either by calling our hotline number 0242438888. You can also send a reservation request mail to firstname.lastname@example.org with the following details:
• Name(s) of traveler(s)
• Required route
• Preferred date and time
• Contact cell phone number and e-mail address
2. How do I Change/Cancel my booking?
Retrieve the booking by entering the “last name” and “confirmation number” in the “Manage By Booking” tab and then you can proceed with modification.
If you find difficulties in modifying then send a request email to to email@example.com
3. How do I correct or change the name on a booking?
(For any correction you can send request to firstname.lastname@example.org
4. Lost property on board or at the airport
For items lost on board, please report immediately to the airport you flew into and fill the appropriate forms for this to be investigated. Please report all missing or delayed luggage immediately for the appropriate action to be taken.
5. Missing, Delayed or Damaged Luggage
Please report any cases of missing, delayed or damaged luggage, and in writing immediately to Africa World Airlines staff at the airport you flew into.
Please keep your luggage claim tag for this purpose and be ready to produce this upon request.
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that Africa World Airlines’ liability for loss of, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The extent of airline liability is not based on the value of the bag or its content. Africa World Airlines does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.
Under the Conditions of Carriage we accept no liability for the loss of jewelry, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.
6. Checked-in luggage and hand luggage weight limits
On our domestic Premium and Valued passengers are allowed up to 23kg of baggage to be checked in and 1 piece hand luggage of 5kg plus handbag/laptop bag. Extra luggage could be taken for 4GHC per each kg on all domestic flights and US$3 per kilo on all our international routes. This has been necessitated by the economic dynamics in the market. Fly AWA and have a feel of the Ghanaian and African Experience.
7. Dangerous Goods
Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles, hazardous materials and dangerous cargo. Such items may not be permitted on board and we advise you refer to the Dangerous Goods sections of our Terms and Conditions of Carriage for further details.
8. Travelling during pregnancy
We do have any social limitations on expectant mothers travelling between 0- 8 weeks and after 28 weeks of pregnancy. For pregnancies beyond 28 weeks and up to 34 weeks, a doctor’s report stating that the person is able to travel without any complications will be required. However, travel will be denied after the 34th week and beyond.
9. Travelling with infants and children
A baby must be at least 48 hours old before being accepted on a Africa World Airlines flight. Infants (babies less than 2 years will be lapped by the accompanying parent with the aid of an extended seat belt.
10. Check-in requirements
Check-in for all passengers’ starts from 2 hours to scheduled departure time and ends 40 minutes to the departure time. International check-in ends 1 hour before departure. Guests who are unable to check-in within the stipulated time could be denied boarding. A valid national photo ID card will be required for check-in. foreign residents will be required to produce their passports as a form of identification.
11. How do I make a complaint
Africa World Airlines investigates and resolves all customer complaints with a high sense of urgency. If you are not satisfied with our service, please send a mail to to email@example.com, stating specific details of the issue being referred to.
12. Wheelchair assistance at the airport
Africa World Airlines provides wheelchair to any Guest who may need such assistance. This request must however be made at the point of reservation so this will be arranged for in advance.
13. Charter Flight Services / Cargo Services
Africa World Airlines offers charter services for customers to a wide range of locations. Please send a mail to firstname.lastname@example.org World Airlines.com for any enquiries on charter services.